Third-party access - callback request
You can give friends or family members access to your bank account and choose what level of access to give each person.
If you would like to set up third-party access, you will need to complete a short form (approximately 10 mins) and then one of our team will call you back to verify your details. The working hours of the team are Monday to Friday, 9.00am-5.30pm.
Before requesting a callback
If the person helping you is not a Metro Bank customer, they will need to visit one of our stores with their ID and proof of address before we can give them access to your account. You can find a list of documents that we can accept on page 2 of the document - What you need to open an account (PDF).
You can still request a callback, but we won’t be able to give any access to your account until the person helping you has visited a store.
Frequently asked questions
Yes, someone else can complete the form for you, but we will need to speak to the account holder when we call back.
One of our team will be in touch to check your details and talk about the support we can offer. We will aim to call you at least 2 days after you submit your request. It may be longer if you specify a particular time for us to call back (we won’t call on bank holidays or weekends). The call should take about 15 minutes.
We will try to give you a call at the time you chose on the form, but if you don’t hear from us you can call us on 0345 08 08 500, visit a store, or fill the form in again.
We will try again at the time you chose on the form. If we miss you a third time, please call us on 0345 08 08 500, visit a store, or fill the form in again. We won’t try to contact you more than twice. There is no limit to the number of times you can submit this form.
We will need to make sure we have the right details for the person helping you. If they are a Metro Bank customer we can set up a third-party mandate and give access.
If the person helping you is not a Metro Bank customer, they will need to visit one of our stores with their ID and proof of address before we can give them access to your account. You can find a list of documents that we can accept on page 2 of the document - What you need to open an account (PDF).
You can get in touch with us or visit a store. If you have our Mobile App, you can also chat to us online (if safe to do so).
Yes, you can get in touch with us or visit a store. If you have our Mobile App, you can also chat to us online.
Charities and organisations
Useful charities and organisations that can offer specialist support:
• Age UK
• Carers Trust
• Citizens Advice
• Friends of the Elderly
• Mind
• Gov.uk