Third-party mandate - callback request

Required fields are marked with an asterisk (*).

Why do we ask for this information and how we use it?

1. Customer details

First name

Last name

Date of birth (DD/MM/YYYY)

Postcode (Where you currently live)

2. Details of person assisting you

This is the person that you would like to give access to your accounts. They do not need to be a Metro Bank customer at this point, however they must have visited a store with their ID, before we can give them access. You can find a list of documents that we can accept on page 2 of What you need to open an account (PDF). We will confirm these details with you during the call.

First name

Last name

Date of birth (DD/MM/YYYY)

Address line 1

Address line 2

Town or city

Postcode

Is the person you want to help you already a Metro Bank customer?

If you answered yes to the above question, enter their 8 digit customer number (leave blank if unknown)

What access would you like to give to the person assisting you

3.Call back details

If you are completing this form on someone’s behalf, you must enter their telephone number below as we will need to speak to them when we call back.

Telephone number (Must be a UK number)

When is a good time for us to call you? (AM is 9:00am to 11:59am, PM is 12:00pm to 5:30pm)

Select your preferred day(s) and time(s) below.. If you don’t have a preference, leave this blank and move onto the next section (Section 4)

Monday

Tuesday

Wednesday

Thursday

Friday

4. Using your data

Your personal data will be processed in line with our privacy policy.

We also need your consent to contact you. If have completed this form on behalf of someone else, please make sure you have their consent for us to contact them.

I am happy for Metro Bank to contact me for this third-party assistance request