Yes, someone else can complete the form for you, but we will need to speak to the account holder when we call back.

One of our team will be in touch to check your details and talk about the support we can offer. We will aim to call you at least 2 days after you submit your request. It may be longer if you specify a particular time for us to call back (we won’t call on bank holidays or weekends). The call should take about 15 minutes.

We will try to give you a call at the time you chose on the form, but if you don’t hear from us you can call us on 0345 08 08 500, visit a store, or fill the form in again.

We will try again at the time you chose on the form. If we miss you a third time, please call us on 0345 08 08 500,visit a store, or fill the form in again. We won’t try to contact you more than twice. There is no limit to the number of times you can submit this form.

After we’ve called you to check your details and gained your consent, we’ll update your records. The next time you speak to a colleague, they’ll know what support you need.

You can get in touch with us or visit a store. If you have our Mobile App, you can also chat to us online (if safe to do so).

Please fill in the form anyway so we can call you to work out how else we can help you.

Yes, you can get in touch with us or visit a store. If you have our Mobile App, you can also chat to us online.